Introduction
Welcome to the module on Effective Communication for Safe and Quality Maternity Care. Effective communication is essential, to ensure that we are providing exceptional care to women and their families. In maternity care, clear and compassionate communication is not only essential for building trust between healthcare providers and their clients but also for ensuring the safety and wellbeing for women and their families.
In this course, we will examine various aspects of communication, including active listening, culturally sensitive communication, respect and dignity and the use of clear and plain language. We will explore supportive evidence to promote communication amongst perinatal care providers and families, to support the delivery of safe, quality and comprehensive maternity care.
Keywords
Communication, safety, quality care, language, teamwork, families.
Curriculum quality standards
ICM Category 1 – General Competencies
Lancet Series – Evidence informed framework for maternal and newborn care.